You can cancel your order without any reason within 14 days after you have received your order. The cancellation deadline is 14 days after the day you or another person chosen by you (except the courier or carrier) is in physical possession of the products ordered.
If you have ordered several products and we are unable to deliver all products at the same time, then the cancellation deadline is 14 days after you or another person chosen by you (except the courier or carrier) is in physical passion of the last remaining product ordered. If the deadline of cancellation is on a bank holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve Day the deadline of cancellation is extended to the following working day. Made to order products cannot be cancelled.
How to make use of cancellation
Please notify us about your cancellation by sending an e-mail or snail mail to:
Fritz Hansen A/S
Phone: +45 70 80 70 90
You cannot cancel you order by refusing receipt of the delivery or refrain from collecting it at a pick up point without notifying us about your cancellation. You can use the Danish law's standard cancellation form but it is not mandatory. If you do we will send a confirmation of your cancellation by e-mail immediately. Link to the standard cancellation form will be sent to you together with the order confirmation. The cancellation is fulfilled when you notify us by e-mail or snail mail about the cancellation before the cancellation deadline expires.