Payment and delivery

In the Danish webshop all prices are stated in Danish kroner (DKK) incl. VAT (25%). In the Swedish webshop all prices are stated in Swedish kroner (SEK) incl. VAT (25%). Delivery costs will be added to the total amount of the order. You choose the mode of delivery as part of the checkout. The applicable amount is the amount quoted when you place your order.  

Payment
We accept the following payment options:
- Dankort
- VisaDankort
- Visa
- MasterCard
The amount is reserved on your chosen payment method when you place your order. We withdraw the amount when the products are shipped from our warehouse.  If you ordered a custom made-to-order product we withdraw the amount when production of the product is started. If your order contains several products and one or more of the products are in back order or are made-to-order products then we withdraw the amount for these products when they are shipped from our warehouse. No credit card fees are charged by Fritz Hansen.  Your invoice will be sent by e-mail immediately before the delivery of your order. 

Delivery

We deliver products purchased on fritzhansen.com to Denmark and Sweden. We do not deliver to Greenland, the Faroe Islands and Iceland or other countries. Dependent on the current order it will be delivered by courier or carrier with expertise with delivery and handling of furniture. The actual delivery method will appear at checkout.

We aim to deliver your order as quickly as possible and the estimated time of delivery appears on the product page, the shopping bag and the order receipt which you will receive immediately after your purchase. If your order contains products with different delivery time, e.g. if you order both an on-stock product and a made-to-order product or a product in back order, we will part deliver your order. In case we face delay in production or any other unforeseen delay related to the delivery it can have an impact on the delivery time. We strive to contact you as soon as possible in case your order is delayed.

Courier delivery (parcels)
Parcel delivery, where the products ordered are on stock, will be delivered within 2-3 workdays after your purchase. The parcel will be delivered to an address or pick up point of your choice. Parcels are delivered by Postnord.

Carrier delivery (pallets and furniture)
Pallets and furniture delivery, where the products ordered are on stock, will be picked up by the carrier the following working day. You will be contacted by the carrier within 2-3 workdays after your purchase to arrange a specific delivery day and time. In Denmark we offer delivery to curbside, indoor delivery and indoor delivery with assembly and removing of all packing materials. In Sweden we offer indoor delivery. Pallets and furniture are delivered by Thortrans/Hvejsel.

It is your responsibility that the order can be received. In case of indoor delivery and indoor delivery with assembly it is important that you make sure that the ordered products can pass the entrance door, stairway etc. and that access to the room where assembly will take place is possible. Information about particular means of access must be provided when you place your order. We reserve the right to deliver at curbside or first entrance point if indoor delivery is impossible.

Delivery of pallets and furniture require that a person of legal age is present. The person must have your power of attorney to sign for receipt of the order. It is important that you check the delivery to make sure there you have received the products ordered and that there are no visible damages. If everything is as expected the carrier will ask you to sign for the receipt.

In case the packaging is damaged or have other visible indications of defects, remember to sign for receipt with reservations of potential damages of the products or refrain from receiving the delivery and ask the carrier to return the delivery to Fritz Hansen.

If a product is damaged or defect after unwrapping please contact our sales support who will help find a solution. Due to proof of the faulty item please contact our sales support no later than 5 days after the receipt of the product. Please not that this does not affect your statutory rights.

Carrier delivery of made-to-order products
Delivery time for made-to-order products is "ex works" which means that the product will be finished in production and sent from our factory. You will accordingly be contacted by our carrier to arrange a specific delivery day and time. The actual delivery depends on your agreement with the carrier.